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1

Strategic B2B customer experience management: the importance of outcomes-based measures

Zolkiewski, Judy, Story, Victoria, Burton, Jamie, Chan, Paul, Gomes, Andre, Hunter-Jones, Philippa, O’Malley, Lisa, Peters, Linda D., Raddats, Chris, Robinson, William

Journal:

Journal of Services Marketing

Year:

2017

Language:

english

File:

PDF, 593 KB

english, 2017

2

Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies

Burton, Jamie, Story, Vicky M., Raddats, Chris, Zolkiewski, Judy

Journal:

International Journal of Production Economics

Year:

2017

Language:

english

File:

PDF, 866 KB

english, 2017

3

Motivations for servitization: the impact of product complexity

Raddats, Chris, Baines, Tim, Burton, Jamie, Story, Vicky Mary, Zolkiewski, Judy

Journal:

International Journal of Operations & Production Management

Year:

2016

Language:

english

File:

PDF, 261 KB

english, 2016

4

Interactively developed capabilities: evidence from dyadic servitization relationships

Raddats, Chris, Zolkiewski, Judy, Story, Vicky Mary, Burton, Jamie, Baines, Tim, Ziaee Bigdeli, Ali

Journal:

International Journal of Operations & Production Management

Year:

2017

Language:

english

File:

PDF, 711 KB

english, 2017

5

Services growth options for B2B product-centric businesses

Chris Raddats, Chris Easingwood

Journal:

Industrial Marketing Management

Year:

2010

Language:

english

File:

PDF, 333 KB

english, 2010

6

Resource configurations for services success in manufacturing companies

Raddats, Chris, Burton, Jamie, Ashman, Rachel

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 340 KB

english, 2015

7

Characterizing customer experience management in business markets

Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris, Schwabe, Maria, Benedettini, Ornella, Burton, Jamie

Journal:

Journal of Business Research

Year:

2019

File:

PDF, 515 KB

2019

8

Amitriptyline and its basic metabolites determined in plasma by gas chromatography

J.E. Burch, S.G. Roberts, M.A. Raddats

Journal:

Journal of Chromatography B: Biomedical Sciences and Applications

Year:

1984

Language:

english

File:

PDF, 961 KB

english, 1984

9

Reliable routine method for the determination of plasma amitriptyline and nortriptyline by gas chromatography

J.E. Burch, M.A. Raddats, S.G. Thompson

Journal:

Journal of Chromatography B: Biomedical Sciences and Applications

Year:

1979

Language:

english

File:

PDF, 1.24 MB

english, 1979

10

Determination of desmethyl nortriptyline in plasma by gas chromatography before and after treatment with salicylaldehyde

J.E. Burch, M.A. Raddats, S.G. Roberts

Journal:

Journal of Chromatography B: Biomedical Sciences and Applications

Year:

1983

Language:

english

File:

PDF, 358 KB

english, 1983

11

Binding of amitriptyline and nortriptyline in plasma determined from their equilibrium distributions between red cells and plasma, and between red cells and buffer solution

J. E. Burch, S. G. Roberts, M. A. Raddats

Journal:

Psychopharmacology

Year:

1981

Language:

english

File:

PDF, 1.28 MB

english, 1981

12

Time course of plasma drug levels during once-daily oral administration of clomipramine

J. E. Burch, D. M. Shaw, A. Michalakeas, B. Karajgi, S. G. Roberts, M. A. Raddats

Journal:

Psychopharmacology

Year:

1982

Language:

english

File:

PDF, 432 KB

english, 1982

13

Creating multi-vendor solutions: the resources and capabilities required

Daniel Kindström, Dr Christian Kowa, Dr, Owen Raddats, Chris, Burton, Jamie

Journal:

Journal of Business & Industrial Marketing

Year:

2014

Language:

english

File:

PDF, 183 KB

english, 2014

14

A Reconceptualization of Manufacturers' Service Strategies

Raddats, Chris, Kowalkowski, Christian

Journal:

Journal of Business-to-Business Marketing

Year:

2014

Language:

english

File:

PDF, 308 KB

english, 2014

15

Strategy and structure configurations for services within product‐centric businesses

Fisk, Raymond P., Raddats, Chris, Burton, Jamie

Journal:

Journal of Service Management

Year:

2011

Language:

english

File:

PDF, 232 KB

english, 2011

16

Aligning industrial services with strategies and sources of market differentiation

Ulkuniemi, Pauliina, Raddats, Chris

Journal:

Journal of Business & Industrial Marketing

Year:

2011

Language:

english

File:

PDF, 276 KB

english, 2011

17

Capabilities for advanced services: A multi-actor perspective

Story, Vicky M., Raddats, Chris, Burton, Jamie, Zolkiewski, Judy, Baines, Tim

Journal:

Industrial Marketing Management

Year:

2016

Language:

english

File:

PDF, 664 KB

english, 2016

18

Transfusion for sickle cell disease in pregnancy: a single-centre survey

Sharif, J., Byrd, L., Stevenson, K., Raddats, J., Morsman, E., Ryan, K.

Journal:

Transfusion Medicine

Year:

2017

Language:

english

File:

PDF, 170 KB

english, 2017

19

Forensic Evidence for Cytochrome b Gene SNPs in Obese and Non Obese Saudi Arabians

Mohamed Amer, Sayed Amin, Allah AlHothali, Bandar Raddat, Alotaibi, Monira Hmoud, Tubaigy, Salah Mohamed

Journal:

American Journal of Biochemistry and Biotechnology

Year:

2018

Language:

english

File:

PDF, 159 KB

english, 2018

20

Servitization: A contemporary thematic review of four major research streams

Raddats, Chris, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie, Gebauer, Heiko

Journal:

Industrial Marketing Management

Year:

2019

Language:

english

File:

PDF, 1.71 MB

english, 2019